Refund & Return Policy
Please review my policy carefully as it pertains to high-value, limited edition original art prints.
All Sales Final (No Change of Mind)
Due to the custom and specialised nature of all my art prints, all sales are final. I do not accept returns, exchanges, or offer refunds for a change of mind, incorrect sizing choices, or slight variations in colour that may occur due to individual monitor settings. I encourage collectors to review all product descriptions, sizing details, and colour disclaimers prior to purchase.
Damage During Shipping (Limited Edition Prints)
If your artwork arrives damaged, I will gladly initiate a claim and offer a resolution under the following conditions:
Damage must be reported (report here) within 7 calendar days of receiving your item, as confirmed by the courier’s delivery tracking.
To process a claim, you must provide clear photographic evidence demonstrating:
1. The damage to the artwork itself (print/frame).
2. The damage to the exterior shipping container/box.
3. The Order Number associated with the purchase.
Upon verification of the damage, I offer the following remedies:
- A direct replacement of the exact piece, utilising the next available edition number, shipped at no additional cost.
- If a replacement is not possible or not desired, a full refund of the purchase price will be issued to your original payment method.
Note: Artworks returned without prior notification and photographic evidence will not be accepted or processed.
Missing or Lost Packages (Australia-Wide Shipping)
I am not responsible for packages once they are marked as "Delivered" by the courier. However, for packages that appear lost in transit:
- A package will be deemed officially lost if tracking information has not been updated for 10 consecutive business days.
- I will initiate an investigation with the courier on your behalf. Once the courier confirms the package is lost, I will work with you to offer a replacement or issue a full refund.
Trade Access & Loaned Artworks Policy
Trade Orders (Final Sale):
Artwork purchased using Trade Access discounts is strictly final sale. I do not accept returns, refunds, or exchanges once artwork has been delivered and utilised for property staging, photography, or client installations.
Artwork purchased using Trade Access discounts is strictly final sale. I do not accept returns, refunds, or exchanges once artwork has been delivered and utilised for property staging, photography, or client installations.
Inspection & Courier Claims for Trade Deliveries:
Trade partners must inspect all shipments immediately upon receipt. The standard 7-calendar-day damage reporting window applies to all trade orders. Damage reported past this window cannot be claimed under courier insurance.
Trade partners must inspect all shipments immediately upon receipt. The standard 7-calendar-day damage reporting window applies to all trade orders. Damage reported past this window cannot be claimed under courier insurance.
Loan & Consignment Artwork:
For artworks supplied under a Loan or Consignment Agreement (e.g., commercial venue displays), physical care, transit risk, and on-site damage are governed directly by the executed Loan Agreement for that specific placement. Standard consumer refund policies do not apply to consignment stock.
For artworks supplied under a Loan or Consignment Agreement (e.g., commercial venue displays), physical care, transit risk, and on-site damage are governed directly by the executed Loan Agreement for that specific placement. Standard consumer refund policies do not apply to consignment stock.
Contact Information
For all inquiries regarding returns, damage claims, or shipping issues, please contact me immediately.